Bad business from Bedford Fair

Not resolved

I returned an item and they will not credit back to my credit card account. They only issue a store credit.

It was returned within 2 weeks of my receiving it. They claim they did not receive it for 6 weeks. That is beyond their store policy of giving anything but a store credit. This is only a $20 dispute.

Shame they would risk losing a customer over $20.

All their customer representatives are "off shore" and there is no one that I spoke with that could do anything except repeat the company policy. This is a most frustrating company to deal with.

Product or Service Mentioned: Bedford Fair Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $20.

Preferred solution: Full refund.

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